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How To Shop 
Help

eMedical Pharmacy Online can only sell and distribute prescription medications to customers within Australia. Overseas orders are restricted to non-prescription items only.

Shopping By Phone

If you prefer not to shop online, you can place orders by phone on 1800 200 736. The eMedical pharmacy assistant will help you select and order the products you require. This option is available from 9:00 AM to 5:00 PM Monday to Friday, Australian Eastern Standard or Daylight Time (excluding public holidays).

Shopping By Mail

You can place orders by mail, by filling in the eMedical Pharmacy Online order form and posting it to us. If you are ordering prescription medication, you must complete the sections relating to your medical history and current medications and allergies. You must also insert your Medicare number and details of any Health Care or concession cards. Together with the order form, please enclose:

  • The original prescription, signed by a practising doctor, registered in Australia
  • A photocopy of your concession or health care card if you have one
  • A photocopy of your Medicare card

The eMedical Pharmacy Online order form is in Adobe Acrobat printable document format (PDF). To read PDF files, you must have the Adobe Acrobat Reader installed on your system. You can download this program free of charge from the Adobe web site at www.adobe.com/products/acrobat/readstep.html.

Ordering by Fax

You can place orders by fax, by filling in the eMedical Pharmacy Online order form and faxing it to us at (03) 9331 6748. If you are ordering prescription medication, you must complete the sections relating to your medical history and current medications and allergies. You must also insert your Medicare number and details of any Health Care or concession cards. Please remember that you may also need to post the following items to us:

  • The original prescription, signed by a practising doctor, registered in Australia. Please be aware that we cannot accept faxed prescriptions.
  • A faxed copy of your concession or health care card if you have one
  • A faxed copy of your Medicare card

The eMedical Pharmacy Online order form is in Adobe Acrobat printable document format (PDF). To read PDF files, you must have the Adobe Acrobat Reader installed on your system. You can download this program free of charge from the Adobe web site at www.adobe.com/products/acrobat/readstep.html.

Ordering by Email

If you prefer not to fill out the details on the eMedical web site, but would still like to order using the internet, you can send an order by email. We suggest that you use the eMedical Pharmacy Online order form as a guide to the information you will need to send us. If you are ordering prescription medication, you must send information about your medical history and current medications and allergies. You must also insert your Medicare number and details of any Health Care or concession cards. Please remember that you may also need to post the following items to us:

  • The original prescription, signed by a practising doctor, registered in Australia.
  • A scanned copy of your concession or health care card if you have one. You can send this by email.
  • A scanned copy of your Medicare card. You can send this by email.

The eMedical Pharmacy Online order form is in Adobe Acrobat printable document format (PDF). To read PDF files, you must have the Adobe Acrobat Reader installed on your system. You can download this program free of charge from the Adobe web site at www.adobe.com/products/acrobat/readstep.html.

The email address for pharmacy orders is pharmacy@emedical.com.au.

Finding items

You may find the items that you wish to purchase in the following ways:

Searching

If you know the name of the medication item that you wish to order, enter this name into the search field on the right hand section of the screen and click on the "Go" button. Alternatively you can use our advanced search facility by selecting the magnifying glass button. The advanced search function allows you to search by name, manufacturer, cost and product name.

Non Prescription items

You may select these items from the pharmacy directly. They are grouped into 'Non prescription medicine' and 'Other pharmacy items'.

Prescription items

You will find it easiest to order these medications by typing the name of the product into the search window of the prescription section. Alternatively you may browse the shelves by selecting from the alphabetical listing for the first letter of your medication. Prescription items are only available to customers within Australia.

Selecting a prescription

You will need to choose the correct type of prescription matching the script your doctor has prescribed for you. This prescription must be mailed to our pharmacists at: Free Post: Reply Paid 80  KEILOR VIC  3036, before we can fulfil your order.

If we do not receive a prescription for an order that requires one, any prescription items will be removed from the order.

Check trolley

On moving to this section, you will be able to check all the items you wish to purchase, change the quantities of non- prescription products, and remove any items if you have decided not to purchase them.

Prescription Repeats

If there are repeats marked on your prescription you may opt for the pharmacy to help you manage your prescriptions automatically. The pharmacist will hold your prescription and forward the new issue as needed (generally monthly). If there are no repeats marked on your script, you may go directly to 'submit'.

Delivery Address

Your day time delivery address is important. If you are not present at the time of delivery your medication it will be sent to your nearest Post Office. eMedical Online Pharmacy only accepts credit card payments for ordering your medication. Your credit card details may be kept to save you time in the future by selecting the 'Store for future use' option. You will need to collect the goods from the post office at a time that is convenient for you. Australia Post will send you reminders that the order must be picked up; they will only attempt to deliver the goods to your nominated address once.

Credit cards

You may pay using Visa, MasterCard, American Express and Diners.

When you submit your credit card details, eMedical automatically checks with your bank for confirmation. If a credit card is declined, it means that your bank has declined it - not eMedical. The most common reasons for banks declining credit cards are incorrect card numbers or expiry dates. Please check these details carefully when completing the form.

eMedical can keep your credit card details to save you time in the future. Select the 'Store for future use' option when completing the credit card details page.

Cheques and Money Orders

If you prefer, you may pay using a personal or bank cheque or a money order, made payable to: Keilor Village Pharmacy.

Please write your name and Pharmacy Online order number on the back of your cheque, and enclose a photocopy of your driver's licence or other signed identification (e.g. concession card, student card).

Items purchased by cheque will be dispatched when the cheque has cleared. If your cheque is dishonoured, eMedical reserves the right to pass on any associated charges to you.

Direct Debit

If you prefer, you may pay using direct debit using Internet Banking only, made payable to:

Account Name: Keilor Village Chemmart Pharmacy eMedical
BSB: 063591
Account Number: 1009-7078
Bank: Commonwealth Bank of Australia

Please include your name and Pharmacy Online order number into the transaction.

Confirmation

The final step is to check the confirmation page. The details will be displayed and emailed to you. You may view the progress of your order at any stage and changes may be made to your order by calling our pharmacist on 1800 200 736.

 
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eMedical.com.au and eMedical Pharmacy Online are a division of Keilor Village Pharmacy and are owned and operated by Dino Sapuppo and Frank Di Salvo, registered pharmacists (Vic).
Keilor Village Pharmacy is situated at 686 Old Calder Hwy, Keilor 3036. Phone 1800 200 736
Contact info@emedical.com.au for help. Copyright 2017. All rights reserved.