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Help

Common Questions and Answers

Can I order by telephone?

If you prefer not to shop online, you can place orders by phone on 1800 200 736. The eMedical pharmacy assistant will help you select and order the products you require.

Can I order by mail?

You can place orders by mail, by filling in the eMedical Pharmacy Online order form and posting it to us. If you are ordering prescription medication, you must complete the sections relating to your medical history and current medications and allergies. You must also insert your Medicare number and details of any Health Care or concession cards. Together with the order form, please enclose:

  • The original prescription, signed by a practising doctor, registered in Australia
  • A photocopy of your concession or health care card if you have one
  • A photocopy of your Medicare card

The eMedical Pharmacy Online order form is in Adobe Acrobat printable document format (PDF). To read PDF files, you must have the Adobe Acrobat Reader installed on your system. You can download this program free of charge from the Adobe web site at www.adobe.com/products/acrobat/readstep.html.

 

More Help:









  • Can I order by fax?

    You can place orders by fax, by filling in the eMedical Pharmacy Online order form and faxing it to us at (03) 9331 6748. If you are ordering prescription medication, you must complete the sections relating to your medical history and current medications and allergies. You must also insert your Medicare number and details of any Health Care or concession cards. Please remember that you may also need to post the following items to us:

    • The original prescription, signed by a practising doctor, registered in Australia. Please be aware that we cannot accept faxed prescriptions.
    • A faxed copy of your concession or health care card if you have one
    • A faxed copy of your Medicare card

    The eMedical Pharmacy Online order form is in Adobe Acrobat printable document format (PDF). To read PDF files, you must have the Adobe Acrobat Reader installed on your system. You can download this program free of charge from the Adobe web site at www.adobe.com/products/acrobat/readstep.html.

    Can I order by email?

    If you prefer not to fill out the details on the eMedical web site, but would still like to order using the internet, you can send an order by email. We suggest that you use the eMedical Pharmacy Online order form as a guide to the information you will need to send us. If you are ordering prescription medication, you must send information about your medical history and current medications and allergies. You must also insert your Medicare number and details of any Health Care or concession cards. Please remember that you may also need to post the following items to us:

    • The original prescription, signed by a practising doctor, registered in Australia.
    • A scanned copy of your concession or health care card if you have one. You can send this by email.
    • A scanned copy of your Medicare card. You can send this by email.

    The eMedical Pharmacy Online order form is in Adobe Acrobat printable document format (PDF). To read PDF files, you must have the Adobe Acrobat Reader installed on your system. You can download this program free of charge from the Adobe web site at www.adobe.com/products/acrobat/readstep.html.

    The email address for pharmacy orders is pharmacy@emedical.com.au.

    How can I pay?

    You can pay using the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • Diners
  • You may also pay using personal or bank cheques or money orders.

    What is the difference between prescription, non-prescription and other pharmacy items?

    Many medications may be supplied by a pharmacist only after a prescription ("script") has been supplied by a medical practitioner or dentist. In this case you will need to mail your script to Online Pharmacy at the address indicated on the ordering page.

    Non prescription and other pharmacy items are grouped into "medicine" - meaning medication not requiring a script, and "other" - meaning assorted remaining pharmacy items. You are able to directly order the quantity that you require.

    Certain medications designated "S3" by pharmacists are available over the counter at a physical pharmacy, but must be ordered with a prescription through Online Pharmacy. This is a legal requirement in the State of Victoria to ensure that patients receive adequate advice and counselling about medications.

    What happens if I don't send a prescription for an order that requires one?

    If we do not receive a prescription (within a reasonable amount of time) for an order that requires one, any prescription items will removed from the order, and any non prescription items will be supplied promptly.

    What happens if no-one is at home at delivery time?

    In this case, Australia Post will leave a reminder at your nearest post office, informing you that they have your order which you may pick up at your convenience.

    If I need an item that is not found on the "search" function, what do I do?

    We are continually increasing the number of products available to you, but we would appreciate you informing us of medications that you would like made available so that we are able to add the most important items to our listings. Please call us directly on 1800 200 736 or email

    Can eMedical deliver to countries other than Australia?

    Yes, eMedical can send non-prescription items to addresses outside Australia. Shipping is charged "at cost" - the amount varies between countries. For more information, please see the "Deliveries and Payment" page. We do not send prescription medications to addresses outside Australia unless you have made prior arrangements with eMedical Pharmacy Online to send a prescription signed by a practising doctor, currently registered in Australia. If you reside in a country outside Australia and add prescription medications to your order, we will:

    • cancel your order if there are no non-prescription items, or
    • send any non-prescription items you have requested and remove the prescription medication from your order.

    Is eMedical Pharmacy Online able to manage my repeat scripts?

    eMedical Pharmacy Online is able to manage your repeats so that further medication is automatically sent to you at regular intervals, usually monthly. You may opt for the repeats to be kept for you and further supplies forwarded only at your request.

    Do I have to enter my credit card details each time I order?

    If you are purchasing using a credit card, we require your credit card details for your first purchase. You can choose for eMedical Pharmacy Online to retain these details for future pharmacy purchases. If you choose this option, you must confirm the details with each purchase. If you have chosen for us to manage your repeat prescriptions, we will retain your credit card details and automatically bill you for each repeat. You can alter your address and credit card details if these change.

    Who do I call regarding delivery enquiries?

    We welcome calls to eMedical Pharmacy Online on 1800 200 736, or via email at

    Is a Pharmacist available for questions?

    A pharmacist is available for questions relating to medications on 1800 200 736. We also invite you to use our Pharmacy and Medications Message Board: www.emedical.com.au/pharmacymessage.

     
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    Terms of Use, Privacy Policy and Security Policy are applicable to this site.
    eMedical.com.au and eMedical Pharmacy Online are a division of Keilor Village Pharmacy and are owned and operated by Dino Sapuppo and Frank Di Salvo, registered pharmacists (Vic).
    Keilor Village Pharmacy is situated at 686 Old Calder Hwy, Keilor 3036. Phone 1800 200 736
    Contact info@emedical.com.au for help. Copyright 2017. All rights reserved.